Join us for a Customer Journey Workshop, (watch 2 min video preview below) where Phil Winters, internationally recognized customer strategist, will guide participants through a series of exercises to build understanding of the customer’s perspective for their organizations, and transform their business.
Klikk her for å melde deg på. Merk at det er kun 20 deltakerplasser totalt. (Pr. 16/11: Det er nå 10 plasser ledige)
Workshop Agenda
8:30 am – 9:00 am
Registration
9:00 am – 11:00 am
Understanding the Customer Experience
Mapping the Customer Decision Cycle
Articulating Customer Milestones
Identifying Customer Stakeholders and Touchpoints
Identifying Supplier Stakeholders and Touchpoints
11:00 am – 12:00 pm
Drafting an Action Plan to Choreograph the Touchpoints
Demonstration of an Actionable Journey Map
12:00 pm – 1:00 pm
Lunch and Networking
After the workshop, Phil Winters will personally analyze the decision cycle you created and offer suggestions for next steps for your organization.
1:15 pm
We take the short walk to Kulturkirken Jakobs and DNDs Årskonferanse Rosing that starts at 1:30 pm
Påmelding
Ved påmelding av flere deltakere, ta kontakt med Christian Torp/93258222
Sted: Dataforeningen, Møllergata 24, 0179 Oslo
